Why Have My Orders Suddenly Stop Being Sent to Xero

Dropped Connection to Xero

The most common reason is that the connection to xero had dropped for some reason - see this article for details https://support.xeroom.com/support/solutions/articles/77000534945-xero-connection-broken-type-null-title-unauthorized-status-forbidden401-detail-authenti

No of Daily Orders Limit Setting is Empty 

Occassionally this setting looses it default value in which case you will see the message below when trying to send an order and also at the top of the WooCommerce Order Page.  A running total is given in the Xeroom/debug page.  Simply add a setting of 50 in Xeroom settings near the bottom and save it to clear this. 

Why do we have an order send limit?

One of our customers had a bad experience when turning on the HPOS in WooCommerce which resulted in some errors and thousands of old orders being resent along with credit notes for each.  Whilst a great stress test of Xeroom since there is no easy way to bulk delete invoices in Xero this was a pain to clean up.  As a result, we have implemented a circuit breaker that will restrict the total no of invoices and credit notes that can be created per day to 50.   

Xero Rejects the Order

Xero expects the order to follow its protocols and normal accounting rules so will sometimes reject the posting giving the reason why.  This is saved in the Xeroom debug log page and is usually self-explanatory. We list some of the more common ones here https://support.xeroom.com/support/solutions/77000208946

Other reasons 

There are be a variety of other reasons that can prevent orders from being posted to xero.  Please contact us at [email protected] with details so we can assist you.